Local Business Marketing Funnel: A Comprehensive Guide to Optimizing Your Customer Journey

The Marketing Funnel: A Comprehensive Guide to Local Business Marketing Funnel


Every marketer should know what the marketing funnel is and how it helps generate more sales. In this article, you’ll learn about every stage of the marketing funnel, from top to bottom, and get actionable tips on making it work more efficiently. The marketing funnel is a model of the customer journey that represents the buying stages people go through after becoming aware of a business, service, or product. It provides a simplified framework for marketers to understand and optimize their customer journeys.

Understanding the Marketing Funnel

The marketing funnel is also known as the purchase funnel, buyer funnel, customer funnel, conversion funnel, or sales funnel. The stages of the marketing funnel can differ by model, as businesses create funnels to suit their individual needs. One commonly used model is AIDA: Awareness, Interest, Desire, Action. More granular funnels can include stages like Consideration and Evaluation. However, any marketing funnel can be simplified into three stages:

  1. Top of the Funnel (ToFu): This is where you introduce people to your business, service, or product and the problem it can solve for them. The goal is to attract as many people as possible to enter your funnel while focusing on the quality of your audience.

  2. Middle of the Funnel (MoFu): At this stage, people have identified a problem and are actively researching solutions. Your goal is to educate and guide them toward a buying decision, highlighting what makes your brand different from competitors.

  3. Bottom of the Funnel (BoFu): This is where prospects become customers. They have completed their research and are ready to make a purchase. Your goal is to build awesome landing pages that convince visitors to buy, as well as create loyalty and advocacy stages to retain and turn customers into repeat buyers.

Top of the Funnel (ToFu)

The top of the funnel is all about introducing people to your business and raising awareness of your brand. To effectively target your audience, start by analyzing your existing customers to identify their demographics, interests, and behaviors. Tools like semrush.com can provide valuable insights into your audience’s characteristics and preferences.

Once you have a clear understanding of your target customers, you can use advertising and content marketing to increase brand awareness. For example, instead of solely relying on ads, you can create informative blog posts or videos that provide value to your target audience. This approach helps establish your brand as an authority in your industry and attract more organic traffic from search engines.

To optimize your top-of-funnel content, conduct keyword research to identify what your prospects are searching for. Tools like Semrush’s Keyword Magic Tool can help you discover relevant keywords and topics that align with your products or services. Additionally, you can analyze your competitors’ top pages to gain insights into their content strategies and identify any content gaps you can fill.

In addition to search engine optimization, you can also leverage social media, influencer marketing, and offline tactics to reach a wider audience. Just remember to focus on a few tactics that align with your buyer personas and measure your results to ensure you’re investing your time and money effectively. Call-to-actions (CTAs) are crucial at this stage to guide your audience to the next step, such as following you on social media or subscribing to your newsletter, so make sure to include them in your content.

Middle of the Funnel (MoFu)

The middle of the funnel is where prospects have identified a problem and are actively researching solutions. Your goal at this stage is to educate your prospects, address their concerns, and guide them toward a buying decision. Provide them with resources like how-to guides, product overviews, and case studies to help them evaluate their options and understand why your product or service is the best choice.

Live chat, phone, email, and social media are crucial channels for providing direct support and answering any questions that prospects may have. Additionally, collecting and displaying positive reviews and media coverage can help build trust and credibility. Tools like Semrush’s Brand Monitoring Tool can help you track brand mentions across the web and quickly address any negative sentiment or issues.

Keyword research is once again essential at this stage to determine the main questions and concerns of your audience. Look for commercial keywords that indicate prospects are actively considering their purchase options. By creating content focused on these keywords, you can attract prospects who are further along in the decision-making process and position your brand as their top choice.

Bottom of the Funnel (BoFu)

The bottom of the funnel is where prospects become customers. At this stage, they have done their research and are ready to make a purchase. Your goal is to optimize your landing pages and make the purchasing process as seamless as possible.

To begin, optimize your landing pages for target keywords and ensure that they address any potential barriers to purchase. Use keyword research tools to identify the best keywords to target and provide clear, persuasive content that reassures customers they are making the right decision. Tools like Semrush’s SEO Content Template can provide suggestions for improving your landing page content and user experience.

Retargeting campaigns are also effective at this stage, as they allow you to reach out to customers who have shown interest in your products or services but haven’t made a purchase. By reminding them of what they were looking at and offering incentives, you can increase the likelihood of conversion.

Don’t forget about post-purchase content and customer support. Providing resources like maintenance guides or tutorials can help customers get the most out of their purchase and improve their satisfaction. Maintain ongoing communication with customers through email marketing and social media to keep your brand in their minds and encourage repeat purchases and referrals.

Measuring and Optimizing the Marketing Funnel

Creating a marketing funnel is not enough—measuring its performance is essential to identify weaknesses and measure growth. You can monitor various metrics through tools like Google Analytics, such as page views, click-through rates, conversion rates, and return on ad spend.

Different types of marketing funnels may focus on specific tactics or goals. For example, sales funnels focus on online activity, while content marketing funnels focus on creating engaging content throughout the customer journey. It’s important to set goals for each stage of your marketing funnel and adjust your strategies accordingly.

While the marketing funnel is a widely used model, some marketers argue that it is not accurate enough to represent the complex and non-linear nature of the customer journey. Alternative models like the flywheel emphasize the circular relationship between every stage and the importance of customer loyalty and advocacy. However, many businesses still find value in the marketing funnel and continue to utilize it alongside other models.


Creating an effective marketing funnel requires a deep understanding of your target customers and their needs at each stage of the customer journey. By tailoring your approach and providing valuable resources and support, you can guide prospects from the top to the bottom of the funnel and turn them into loyal customers. Tools like Semrush can provide valuable insights and resources to help you optimize your marketing funnel and achieve your business goals.

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